Salon Policies

PREPARING FOR YOUR APPOINTMENT & ARRIVING AT THE SALON

Preparing for Your Appointment

• To help us provide the best possible service, please arrive with your hair down and styled naturally curly, using the products you would on a typical hair day. You may style it the day before your appointment if preferred. Please do not arrive with your hair in a bun, ponytail, braid, or clips, as we need to evaluate your curl pattern and haircut in its natural state.

  Your hair must be free of excessive tangles and matting and able to be parted into sections easily. This applies to both adults and children. Hair that is severely tangled or matted is not workable for a custom curly haircut and may require the appointment to be rescheduled.

  Our services are designed exclusively for clients who wear their hair naturally wavy, curly, or coily. If your hair has significant heat or chemical damage, or you primarily wear it straight, please contact us before booking at hello@faithincurls.com to determine whether our services are the right fit. If you're committed to embracing your natural texture, we'd love to be part of your curly hair journey.

  When you arrive, you're welcome to come inside, check in for your appointment and relax in our lobby. Your stylist will greet you as soon as they're ready for your appointment.

Illness Policy

If you are feeling unwell or have symptoms of a contagious illness, we kindly ask that you stay home and reschedule your appointment.

If you're unable to make your appointment due to illness, please notify us as soon as possible by texting 386-259-8442 or emailing hello@faithincurls.com.

We understand that illness is sometimes unavoidable. Our primary concern is protecting the health of our clients and team. However, no-call, no-show appointments will still be subject to our No-Show Policy.

Booking an Appointment

Appointments can be booked online through our booking page.

If you don't see an available appointment, you have a few options:

• Join our waitlist to be notified if an appointment becomes available.

• Text our Salon Receptionist at 386-259-8442 to inquire about same-day or last-minute openings.

Please note that all appointments are booked online. We only assist with booking via text for same-day availability.

When scheduling, please ensure your phone number and email address are entered correctly and opt in to email notifications. You'll receive confirmation and reminder emails/texts with important information, including how to prepare your hair for your appointment and instructions for confirming, rescheduling, or canceling your visit.

If you need to cancel or reschedule, we kindly ask for at least 48 hours' notice.

Kids' Haircut Policy

Our Kids' Curly Haircut is available for children 9 years old and younger. Children 10 and older should book a Teen Curly Haircut.

To ensure the best experience, children must be able to sit cooperatively for the duration of the service. If your child has a tender scalp, sensory sensitivities, a history of difficulty with haircuts, or significant hair damage, please email photos and a brief description to hello@faithincurls.com before booking so we can determine whether our services are the right fit.

Children under the age of 9 must be accompanied by a parent or guardian who is not receiving a service unless prior written approval has been given by the salon.

For the safety and comfort of everyone in the salon, if a child becomes too distressed or is unable to safely complete the service, the appointment may be stopped and charged for the time reserved.

DAMAGED HAIR

• Our services are designed for healthy wavy, curly, and coily hair. If your curl pattern has been significantly damaged by relaxers, texturizers, keratin treatments, excessive heat, over-processed color, extensions, braids, or other forms of trauma, we may not be the right fit just yet.

  Unfortunately, permanently damaged curls cannot be restored through salon services or hydration treatments. In most cases, the healthiest path forward is to transition your hair for 9–12 months with no further damaging processes, followed by gradually removing the damaged ends (often referred to as the "big chop").

  Please note that our hydration treatments are intended to improve moisture and softness in otherwise healthy hair or hair experiencing temporary dryness. They are not corrective treatments and will not repair permanent damage caused by chemical services, heat, or other trauma.

  We encourage clients beginning their healthy hair journey to research the transition process and return once their natural curl pattern has grown in. Healthy curls take time, and we're here to do a big chop service when you’re ready.

CANCELLATIONS

• If you need to cancel or reschedule your appointment, we kindly ask for at least 48 hours' notice.

  The easiest way to make changes is through the confirmation email or text you received after booking. You may also email us at hello@faithincurls.com. If you need to cancel after salon business hours (after 4:00 PM), please text us at 386-259-8442.

  As a courtesy, we send an email reminder approximately 72 hours before your appointment and a text reminder closer to your appointment. Please review these reminders, as they are your opportunity to make any necessary changes.

  We value our stylists' time and reserve appointments specifically for you. No-call, no-show appointments will be charged 100% of the scheduled service and will not be eligible to book future appointments at Faith in Curls.

  Please plan to arrive 5–10 minutes early. Arriving late may reduce the amount of time available for your service, as appointments must remain on schedule for all guests.

  If you need assistance with your appointment, please contact us at 386-259-8442.

RETURN POLICY

• We do not accept opened or used product returns.

• All services are non-refundable, if you have an issue with your service please follow the instructions below and we will do our best to resolve any issues you may have.

* Our prices are subject to change without notice*​

OUR COMMITMENT TO YOU

At Faith in Curls, our goal is to help every client feel confident and beautiful in their natural texture. We try our best to take the time to understand your hair, educate you on how to care for it, and provide recommendations tailored to your unique curl pattern, lifestyle, and hair goals.

Because every head of curls is different, results can vary based on factors such as your curl type, hair history, previous chemical or heat damage, and your at-home routine. We believe in setting realistic expectations and giving you the knowledge, techniques, and product recommendations needed to achieve your best curls beyond the salon.

If you have concerns about your service, please let us know within 14 days of your appointment. We are happy to review your concerns and, when appropriate, schedule a complimentary follow-up styling session to address any adjustments or questions about your haircut, styling routine, or product application.

Curly hair is a journey, and learning to care for it often takes time and practice. Our hope is that every visit leaves you with greater confidence and a clear path toward achieving your healthiest curls.